An eGift Card is an electronic or eGift Card, as opposed to a traditional plastic gift card, and can be purchased from www.acehardware.com can be redeemed online or at any participating Ace Hardware retail location.
There are numerous advantages to using eGift Cards including the instant gratification and convenience of purchasing and using the gift card. An eGift Card allows you to add a personal audio or text message and a photo to your eGift card. eGift Cards are perfect for that last minute gift and can be scheduled for delivery on a specific day and time. eGift Cards are virtual so there are no delivery or handling charges. Lastly, eGift Cards are an environmentally friendly gift choice.
No, Ace's gift cards do not expire or carry any fees.
Yes, our gift cards have a minimum value of $5 and a maximum value of $250 per card.
There are no delivery or handling charges; you only pay for the face value of the eGift Card.
We're sorry but all gift card transactions are final. If you want to increase the gift card value, then a new transaction will be required.
Yes, you can send yourself eGift Cards. When purchasing eGift Cards, simply enter your information on the 'Recipient Information' page. Once you receive the eGift Card via email, you can forward it to others or print it then share it.
The recipient of the eGift Card will receive an email notification (if you selected this option) indicating that an eGift Card has been sent to them. These notifications include any personal messages and images you added during the eGift card purchase process.
You will receive an email notification when the recipient opens the email containing their eGift Card. You can also track the status of the eGift card by entering your confirmation number and email address.
All eGift cards purchased are subject to credit card and security processing. This typically occurs within 20 minutes however it could take up to 24 hours. If eGift card is not received within 24 hours please contact our customer support.
Occasionally eGift Cards are intercepted by spam filters; please check with the recipient to see if their eGift card is in their spam or junk folders. It is also possible that the email address was incorrectly entered at the time of purchase; please check the email address you entered for the recipient.
You can also resend the eGift card by entering the email address and confirmation number associated with the eGift card, then selecting the 'Track' button. Once the eGift card appears, select the 'Send' button. Enter the appropriate email address and select 'Submit.' The eGift card has now been resent.
This is a very popular feature if you want your eGift card to arrive at that very special moment. eGift Cards can be delivered immediately (subject to credit card and security processing time) or at any future date and time.
You may use your eGift card online and participating Ace Hardware location.
Ace's eGift cards are only valid in the United States.
Once you have received your email notification, you can view your eGift Card by clicking the 'Get your eGift Card here' button.
To use your eGift card, simply click the 'Print your gift card' button. Please be sure your printer is switched on and connected to your computer. Once your eGift card has been printed, it can be used at any participating Ace Hardware location.
To use your eGift card for an online purchase, simply enter the eGift card number and pin during the check-out process.
To check your gift card balance, go to www.acehardware.com/balanceinquiry and click the 'Check Balances' link. When prompted, enter the eGift card number and pin. You can also call 1-888-827-4223.
To resend your eGift Card, enter your email address and confirmation number, then select the 'Track' button. Once your gift card appears, select the 'Send' button. Enter the appropriate email address and select 'Submit.' Your gift card has now been resent.
To resend your gift card, enter your email address and confirmation number, then select the 'Track' button. Once the gift card appears, select the 'Send' button. Enter the appropriate email address and select 'Submit.' The gift card has now been resent.
Online gift card orders for plastic cards received by 12pm CST are processed within 2-3 business days. Our basic shipping method is regular mail and we allow 10 business days for arrival before reissuing an order.
Unfortunately, we are unable to convert an eGift Card to a plastic one. The eGift Card can be sent to you for printing and forwarding, the same way you would forward a plastic card. Remember that eGift Cards can be personalized with audio, images, and text messages which make it a truly unique gift.
Please ensure that Adobe Flash is downloaded and installed on your computer and that you have access to your microphone. To ensure Adobe has permission to access your microphone, simply select the 'Play' button and follow the instructions, which will allow you to record your personal audio message.
Some email systems and browsers are set to block images and pop-ups which can prevent a recipient from receiving their eGift Card. Please click on the 'via web browser' link which is located in the upper right hand corner of the email. Also, check to ensure the pop-up blocker is temporarily disabled; this is typically a yellow box of text just below the browser tabs.
The purchaser of the eGift card has the ability to resend your eGift card using their confirmation number and email address. Please contact the purchaser and have them resend the eGift card. If you are the purchaser of the eGift card, please contact our support center for assistance. Our phone number can be found at the bottom of the website where you purchased the eGift card.
If you misplaced your eGift Card, click on the link in the original email to access it. If you no longer have the original email, please contact the purchaser of the gift card and have them resend it to you.
Ace Hardware cannot be responsible for lost or stolen eGift cards or plastic gift cards, however, if you have proof of purchase and have the gift card number, please contact customer care for assistance at 1-888-827-4223. If we find your gift card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.