Why are there two different application processes for In-Shop and Digital Dozens?
At this time fresh product orders and paper certificates can only be fulfilled in shop while Digital Dozens is completely contactless and only available through an online process.
Do I need to complete two applications if I want to Fundraise In-shop and with Digital Dozens?
Currently, the In-shop and Digital Dozens are on two different systems, therefore two different applications must be submitted. We are working on enhancements that integrate the two systems.
How do I purchase Digital Dozens?
Digital Dozens can be purchased online at KrispyKreme.com/Fundraising.
What forms of payment are accepted for Digital Dozens?
American Express, Discover, Mastercard, and Visa.
Can I pay by ACH transaction?
At this time we are only accepting American Express, Discover, Mastetcard, and Visa.
Why can't I pay for my In-Shop Fundraising online?
When you fundraise with your local shop, you must make payment directly with that shop.
Can I return my Digital Dozens if I don't sell all of them?
Digital Dozens cannot be returned but with no expiration date, they can be redeemed at any time in the future.
Are DD redeemable at all locations?
Yes at all Krispy Kreme locations in the United States.
Can I redeem my Digital Dozens at grocery stores, convenient stores or wherever Krispy Kreme products are sold?
Digital Dozens are only redeemable at US retails shops. You cannot redeem Digital Dozens at grocery or convenient shops.
Can I redeem my Digital Dozens online for delivery or pick-up?
No. You must redeem your Digital Dozen during your in-shop visit.
Can Digital Dozens be redeemed online via the KKD web and app or through 3rd Party providers (Ubereats/GrubHub)?
Not currently.
What is the minimum purchase quantity?
Minimum purchase requirement is 25.
What happens if I misplace my Digital Dozens?
Please treat the Digital Dozens as cash tender. We cannot replace lost Digital Dozens at this time.
Can my supporter pay online in place of me collecting all the money?
At this time, the fundraiser is responsible for collecting funds from supporters.
Do Digital Dozens expire?
No.
Can I use my Digital Dozen to purchase an assorted or specialty dozen instead of an Original Glazed Dozen?
Digital Dozens are redeemable for one Dozen Original Glazed Dozen. A shop may allow you to redeem for an assorted or specialty dozen, however that is up to the shop.
Are Digital Dozen transferable? I will not use it and want to send it to my neighbor, friend, mother, co-worker, etc.
Yes, Digital Dozens are transferable.
Where can Krispy Kreme plastic and virtual gift cards be used?
Krispy Kreme gift cards can be used at any participating US location. Please visit our site at www.krispykreme.com to find the closest store near you.
What is an eGift?
An eGift is an electronic gift card that can be received via email or smartphone device and used to redeem in one of our participating Krispy Kreme locations. eGifts work similar to plastic gift cards, except the number received on the eGift is manually keyed by our crew members, instead of a card being swiped.
Do the gift cards ever expire?
No, our gift cards do not expire, nor do we charge any service fees on any unused balances.
How many denominations are available?
Any Krispy Kreme gift card can be loaded for any amount between $5.00 and $100.00. The minimum total orders meant to be placed on this website is $500.00 total. For orders less than $500.00, please visit our website at www.krispykreme.com.
Can I include a personal message with the gift card?
Yes, when ordering gift cards, there is an option to personalize the message on the carrier. Please note that the message will be the same for every gift card in a single order. If multiple messages are needed, each will need to be a separate order.
Will you ship to multiple addresses?
Yes, there is no limit to the amount of addresses that can be shipped to in a single order.
When will I receive my gift cards?
When you receive your plastic gift cards will depend on the shipping method chosen. We offer UPS Ground, 2nd Day, and Next Day. As for the virtual cards, the gift will be sent immediately and will be received shortly after. If you or your recipient does not receive your gift cards, please log into your account to resend the email or request a replacement gift card.
What payment methods can I use?
We accept credit card payments (Visa, MC, Discover and AMEX), check payments and wire payments. Before a gift card order is shipped, payment must be received. If you choose the check or wire payment option, your order will remain pending until payment has been received and deposited. You will receive an email once the payment has been approved and again with the shipment is sent.
What if the gift cards are lost or stolen?
Please treat a gift card as you would cash; the value of the lost or stolen card is non-refundable. If your order was lost or stolen during shipment, please contact us at kkguest@krispykreme.com.
Can gift cards be redeemed for cash?
Krispy Kreme gift cards cannot be redeemed for cash, unless where required by law.
Do you offer volume discounts?
Yes, we do offer volume discounts based on total dollars spent on your order. The discounts begin at $1,000. Free shipping is available for orders over $500.00. RUSH orders (Overnight) will be charged a $10.00 fee for orders over $500.00. All orders under $500.00 will be charged normal shipping rates.
Min Amount | Max Amount | Percent Off |
---|---|---|
$1,000 | $9,999 | 10% |
$10,000 | Above | 15% |
How do I activate my card(s) once I receive them?
The gift cards will arrive activated and ready for use.
What are the terms & conditions?
Please see the Terms and Conditions located on this site for both our plastic and virtual gift cards.
How do I check the balance of a gift card?
For Gift Card Balance Inquiries, please use the following links: To check your gift card balance, visit www.krispykreme.com and select "Check Your Gift Card Balance." Enter the 16 digit Gift Card number and you will see your balance immediately. You can enter your email and/or mobile phone number to have your balance sent to you.
KRISPY KREME® TERMS & CONDITIONS
For balance inquiries, visit a participating Krispy KremeĀ® retail store or visit www.krispykreme.com. For questions regarding this card, call 1-800-4KRISPY (1-800-457-4779). Only good at participating Krispy Kreme retail stores in the United States. Not redeemable at grocery stores, convenience stores or other locations that are not retail Krispy Kreme stores. This Krispy Kreme Gift Card is redeemable for product or merchandise only and may not be redeemed for cash, or replaced if lost, stolen, or damaged, except where required by law. There are no service fees or expiration dates connected with the use of this card.